Responsible Gaming

Winz provides a set of useful tools designed to help you manage your gambling activity and protect your wellbeing.

• Deposit limits: set a maximum amount you can deposit daily, weekly or monthly;
• Betting limits: control the amount wagered on each bet;
• Loss limits: cap the amount you can lose within a chosen period;
• Session time limits: restrict how long you remain logged in and playing;
• Self-exclusion: pause or close your account for a set period or permanently.

These tools give you practical ways to protect your budget and keep your gambling activity within safe boundaries. Contact customer support to set up or adjust any of these limits.

Problem gambling can develop gradually and affect anyone. Early recognition of these signs helps you address the issue before it grows.

Common warning signs include:

• Loss of control over money or time spent gambling;
• An increase in bets to chase lost money;
• Use of money meant for bills, rent or other essentials to gamble;
• Concealment of gambling activity from family, friends or partners;
• Anxiety, irritability or distress when unable to gamble;
• Money borrowed or belongings sold to fund gambling.

These patterns, once noticed, mark the first step toward regaining control. Support is available if any of these signs sound familiar.

A few practical tips help keep gambling a safe and enjoyable pastime.

• Set deposit, loss and time limits before you start playing;
• Take regular breaks during long sessions;
• Avoid gambling when stressed, upset or under the influence of alcohol;
• Treat gambling as entertainment rather than a source of income;
• Keep track of time and money spent on betting;
• Avoid chasing losses or increasing bets to recover money.

These simple steps support a balanced approach to gambling and reduce the risk of harm.

Winz offers self-exclusion options for players who need a break from gambling.

• Temporary exclusion: restrict account access for a set period, such as a week, a month or longer;
• Permanent exclusion: close your account and remove access to gambling activity entirely.

Once activated, self-exclusion prevents you from logging in or opening a new account during the chosen period. Contact customer support to arrange self-exclusion or discuss which option suits your situation.

Support is available for anyone affected by gambling addiction. Winz customer support can assist with account settings, limits and self-exclusion requests through live chat or email.

Additional support is available through New Zealand organisations dedicated to gambling harm prevention:

• Gambling Helpline New Zealand: free, confidential support available 24 hours a day on 0800 654 655;
• Problem Gambling Foundation of New Zealand: counselling and resources for players and families;
• Ministry of Health New Zealand: information on gambling harm and treatment services.

A request for help reflects strength rather than weakness. Confidential support is available whenever you need it.

Winz is strictly for players aged 18 and over. Age verification checks confirm that every account holder meets this requirement.

• Account registration requires proof of age;
• Accounts suspected of underage use are suspended immediately;
• Parents and guardians should use parental control software to prevent minors from accessing gambling sites.

Prevention of underage gambling remains a core compliance priority for Winz.