KYC & AML Policy
Winz applies Know Your Customer (KYC) and Anti-Money Laundering (AML) procedures to confirm the identity of every account holder and to protect the platform from misuse. These procedures support compliance with regulatory requirements that apply to online gambling operators serving customers in New Zealand. The policy outlined below explains how identity checks, document submission, and ongoing monitoring work together to maintain user safety and transparency.
Purpose of KYC & AML
Winz applies KYC and AML procedures to verify the identity of each account holder, prevent fraud, and reduce the risk of financial crime across the platform. These procedures support several guarantees for users and the wider gambling environment:
- Fair play for all account holders through verified identities;
- Account protection through safeguarding of personal data and funds;
- Support for responsible gaming across all verified accounts;
- Transparency in how accounts are reviewed and monitored;
- Compliance with regulatory requirements set out for licensed gambling operators.
KYC Requirements
Every new user must complete an identity check before withdrawals can be processed or full account access granted. The following document categories may be requested during verification:
- A valid photo identification document issued by a government authority, such as a passport, driver licence, or national ID card;
- Proof of current residential address, such as a recent utility bill or bank statement;
- Confirmation of ownership for the payment method used to fund the account.
AML Measures
Winz implements a range of security measures and controls designed to prevent money laundering, terrorism financing, and other illegal activity on the platform. These controls include:
- Transaction monitoring across deposits, withdrawals, and betting activity;
- Automated detection rules that flag irregular account behaviour;
- Enhanced due diligence procedures applied to accounts linked to elevated risk;
- Manual review of large or unusual transfers;
- Risk scoring applied to each account holder based on activity patterns;
- Checks against sanctions lists and politically exposed persons (PEP) databases;
- Reports submitted to competent authorities when required by law.
Prohibited Activities
Certain actions are restricted on Winz to support KYC and AML obligations and maintain a secure environment for all users. Prohibited activities include:
- Operation of multiple accounts under one identity;
- Submission of forged, altered, or stolen identification documents;
- Attempts to launder funds through deposits, bets, or withdrawals;
- Manipulation of games, odds, or platform systems for unfair advantage;
- Account access shared or sold to another person;
- Use of payment instruments that do not belong to the account holder;
- Misrepresentation of personal identity or account information.
Consequences of Non-Compliance
Violations of this policy or applicable regulatory requirements result in enforcement action by Winz. Depending on the circumstances, measures may include temporary or permanent suspension of the account, freezing or confiscation of funds connected to suspicious activity, cancellation of bets or winnings associated with the breach, and completion of reporting obligations to competent authorities where applicable.
User Responsibilities
Account holders are responsible for providing accurate and current personal data at registration and throughout their use of Winz. Verification steps should be completed within the timeframe requested, and any additional documents requested by the compliance team should be submitted promptly. Only payment methods owned by the account holder may be used to fund or withdraw from the account. Suspicious activity connected to an account should be reported without delay. When these responsibilities are met, verification proceeds faster and the platform remains secure for all users.
Fair Play and Transparency
Winz upholds fair play and transparency across the platform to protect account holders and maintain a secure gambling environment. This commitment is reflected in the following principles:
- Consistent application of KYC and AML standards across all accounts;
- Confidentiality and protection of personal data collected during verification;
- Ongoing monitoring for suspicious activity across deposits, withdrawals, and gameplay;
- Prevention of manipulation and unfair behaviour on the platform;
- Support for account holders on issues related to account safety;
- Shared responsibility between the platform and account holders in maintaining compliance;
- Equal conditions applied to all users regardless of account history.
Updated: